Support

Need help with KeyPay? Our support articles will guide you through all of our features. If you can’t find what you need, our support team is available via email from Monday to Friday between 8am to 6pm (Sydney time) to offer a helping hand*.

*Our team aims to provide advice for you to best utilise our features. If further assessment determines a need for comprehensive implementation assistance that falls outside of the Standard and Plus subscription, our team will assist you to find the best way forward. 

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Getting started with KeyPay

Cover all your bases when setting up your business. Whether you need a simple setup, or want to configure your payroll to complex requirements, our setup workflow below will help. You can also access our FAQs.

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The basics

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The bare minimum you’ll need to complete before moving towards finalising your very first pay run.
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1.   Business settings
2.  ATO and STP settings
3.  Super payments using Beam
     •  Automated super payments
4.  Creating pay schedules
5.  Adding an employee

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Part two

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Once you’ve conquered the basics this section encompasses how you can setup KeyPay to cater for YOUR needs if you have a more advanced payroll scenario.

1.   Installing awards
2.  Automated pay run
     •  Pay categories
3.  Setting up deductions
4.  Set up expense categories
5.  Set up additional leave
     categories
6.  Setting up locations
     •  Updating employee locations
7.  Connecting to journal    
     services/chart of accounts
     •  Mapping GL accounts
8.  Setting up admin/restricted          
     access users
     •  Approving timesheets

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Employee access

All you need to create a win-win situation for you and your employees.

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1.   Employee portal settings
2.  Timesheet configuration
3.  Create rosters
4.  Clock Me In

When you’ve completed the sections above,
you’ll be able to move on to the final stage:

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Pay runs

This section lists what you should cover for your pay run to be completed successfully.

1.   Entering current leave balances and/or YTD payroll totals
2.  Creating a pay run
3.  Finalising a pay run

Our support team

*12 month stats as at December 2021 including weekends and evenings

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